We want you to be comfortable with your purchase, and we also prepare every reading by hand. This policy is written to be fair to both sides, and to be clear enough that you never have to guess where you stand.
1. The short version
2. The 12-hour cancellation window
- The window runs from the moment your payment is confirmed, not from when we begin work.
- To cancel, email hello@myeasternastrology.com from the address you used to order, with your name and order number. A message sent within the window is enough — you do not need us to reply first.
- We will refund the full amount to your original payment method. Refunds normally appear within five to ten business days, depending on your bank.
- There is no charge and no explanation required. You do not have to tell us why.
- The 12-hour window applies in full even if we have already begun preparing your reading.
3. After 12 hours
Once the 12-hour window has passed, we cannot offer a refund. Each reading is prepared individually from the birth details you supply. Preparation begins as soon as your completed intake details are received — often within the first few hours — and in any event no later than the moment the cancellation window closes. A personalised reading cannot be returned or resold.
This is also why we ask you to confirm, at checkout, that you understand your reading is made specifically for you.
4. Your right of withdrawal in the EU, EEA and UK
Consumers in these regions normally have a 14-day right of withdrawal for online purchases. That right does not apply to goods or services that are clearly personalised or made to the consumer’s specifications, or to digital content supplied with the consumer’s prior express consent and acknowledgement that the right will be lost.
Our readings fall into these exceptions: each one is prepared from your own birth details, and you confirm your understanding of this at checkout. The 12-hour cancellation window described above is offered by us voluntarily, in addition to your statutory rights.
5. Instant-download digital products
Instant-download digital products (such as the Zodiac Archetype Profile) are delivered immediately upon payment. By completing your purchase you expressly consent to immediate delivery and acknowledge that, once the download becomes available, you waive your 14-day right of withdrawal under EU consumer law (Directive 2011/83/EU, Art. 16(m)). Because the file is personalised and delivered instantly, all sales of instant-download products are final. The 12-hour cancellation window described above applies to hand-prepared readings only; it does not apply to instant downloads, which are delivered before any cancellation could take effect.
If your file is defective or you cannot access it, contact hello@myeasternastrology.com and we will repair or resend it.
6. Situations where we will always refund you
Regardless of the 12-hour window, you will receive a full refund if:
- We are unable to deliver your reading for any reason.
- You were charged twice, or a purchase was made in error and duplicated.
- You received the wrong product.
If your reading arrives later than promised, contact us. We will not leave you without either the reading or your money.
7. If something is wrong with your reading
If you believe your reading contains a factual error — for example your chart was calculated from the wrong birth details — email us with the correct information. We will check it and, if the error is ours, correct and re-issue the reading at no charge.
Please note that disagreement with an interpretation is not a factual error. A reading is an interpretation, not a statement of fact, and different practitioners may read the same chart differently.
8. Free resources
The BaZi calculator, guides and charts on this site are free. No payment is taken, so no refund arises.
9. Chargebacks
Our charges appear on card statements as MY EASTERN ASTROLOGY. If you see a charge you do not recognise, email us first and we will identify it for you right away.
If you have a problem, please write to us before raising a dispute with your bank or card issuer. We read every message and answer quickly, and almost everything can be resolved directly. A chargeback raised without contacting us first costs both of us time and money that a single email would have saved.
10. How to reach us
Email hello@myeasternastrology.com with your name and order number. We aim to reply within one business day.
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